Our policy regarding refunds, warranty and disclosure statement is below.
Payment Options
We offer a various methods that you can pay for your order including:
Bank deposit/ internet banking
Credit Card (note a 3% surcharge applies). If you wish to pay via credit card, please advised when you order and a separate invoice will be sent to you via Xero with a link for secure credit card payments.
Refunds
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You are not eligible for a refund if you change your mind. A refund may be approved if the item you have purchase is faulty.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Warranty
Unless specifically stated for the individual product, our standard warranty is:
New items: 12 months
Pre-owned: 3 months
Special warranties may be applicable (e.g additional student piece of mind warranties)
Disclosure
Robert is employed and/or affiliated with various companies and organisations (including but not limited to the University of Auckland). Robert Ng (trading as Op tech) is a registered sole trader and business (NZBN 9429044977887). This is a separate entity operating independently and is separate to his other employers and/or affiliations. The affiliation with other organisations does not represent endorsement by those organisations.
If you are interested in purchasing any equipment and you are current student at UoA, your decision to purchase or not will not affect your relationship with Robert or UoA.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Direct collection of the item for return may be possible in some situations.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us for questions related to refunds and returns.